Shipping Information

Why isn't there tracking information for my order?

If you can not see any tracking data on your shipment as well as estimated delivery date has not yet passed, your package should still arrive by the due date. Yow will discover some common explanations why tracking information is unavailable on our Tracking Shipments Help page.

Why didn't my order qualify for FREE Shipping?

Both items ordered together with the shipping address has to be qualified for FREE Shipping. FREE Shipping page has further information in regards to what items and addresses are eligible.

Free Shipping

To take advantage of FREE Shipping:

  • Place at a minimum $25 of eligible items within your Shopping Cart.
  • Begin checkout.
  • Ship your items to only one U.S. address.
  • Select "Group my items into as few shipments as possible" when your shipping preference.
  • Select FREE Shipping as the shipping speed. Your order will be delivered within 5-9 working days after all of your items are available to ship (including pre-order items).
  • Place your order, and enjoy the free postage!

International Shipping

We gladly accepts orders all around the world. Available product lines, shipping rates and costs varies in accordance with the delivery address for the order.

To determine the shipping rate information specific for your order's destination, find your region.

There may be limitations on where and whether vendors offer international shipping. To find out more, visit our the vendors international shipping details page.

On shipping to U.S. protectorates or APO, FPO, or DPO addresses.

Restrictions

These items can be shipped to almost all destinations outside of the U.S.:

  • Books*
  • DVDs
  • Music
  • VHS videos

* Note: Books which require special handling as they are extremely heavy (including, multi-volume sets) can't be shipped beyond the U.S. If it is the case, it will be noted on the product detail page.

Limitations

For products shipped internationally, please note that any maker warranty may not be valid; manufacturer service options most likely are not available; product manuals, instructions and safety warnings may not be in destination country languages; the merchandise (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; as well as products might not comply with destination country voltage as well as other electrical standards (requiring utilization of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported in the destination nation. When ordering the recipient is the importer of record and will conform to all legislation within the destination country.

Privacy

Your privacy is extremely important to us, so we realize that you care about how info on your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are governed by opening and inspection by customs authorities.

Also, we might provide certain order, shipment, and product information, including titles, to our international carriers, and such information may be conveyed with the carriers to customs authorities in order to facilitate customs clearance and follow local laws.

Should the order is a gift, the package is labeled "Gift," but the price of the item is still stated on the customs form.

Customs authorities need value of the present item to be stated directly on the package.

Returns & Replacements

The above terms (including, if applicable, terms associated with the Import Fee Deposit) also apply to the shipment of any replacement product that may be shipped if you experience an issue with the shipment. Should you return an item to us, you're the exporter from your destination country. Title and chance of loss transfer to us upon receipt at our fulfillment centers. For additional information please make use of the "Contact Us" form page.

Customs, Duties, and Taxes

You're responsible for assuring that the product could be lawfully imported to your destination country. When ordering the recipient will be the importer of record and must meet all rules of the destination country. Orders that are shipped to countries outside the United States could possibly be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an internationally shipment might be subject to such import taxes, customs duties and charges, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control of these charges and can't predict whatever they could possibly be. Customs policies vary widely from country to country; you should contact your local customs office for additional information. When customs clearance procedures are required, it may cause delays beyond our original delivery quotes.

Shipping Rates and Times by Geographic Region

When orders shipped internationally reach the destination country, they are often controlled by customs clearance procedures which can cause delays beyond original delivery estimates.

Suppliers sometimes have policies that are different from our conditions. For items you have purchased from the vendor, please see the applicable seller's policies for any other conditions which could affect your purchase of such products.

Shipping to APO, FPO, or DPODestinations

Standard Shipping Deliveries can take longer--up to A 3-week period for APO, FPO, or DPO addresses.


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